Terms and Conditions

Last Updated: October 29, 2026

Welcome to Pool Heaters Spain (accessible via https://poolheatersspain.com/). By accessing or using our website, purchasing our products, or booking our installation and maintenance services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Overview

  • Website Ownership: This website is operated by Pool Heaters Spain, an authorised distributor and installer of pool heating equipment across the Costa del Sol (including Marbella, Nueva Andalucía, San Pedro de Alcántara, Mijas, Estepona, and surrounding areas).
  • Acceptance: By using our website or requesting a quote, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

2. Products and Services

  • Product Information: We strive to ensure all descriptions, technical specifications, and imagery of pool heaters, heat pumps, covers, and salt water systems are accurate. However, minor variations may occur due to manufacturer updates or screen displays.
  • Service Scope: Supply, installation, maintenance, and repair services are subject to site inspection, equipment availability, and regional service coverage.

3. Quotes, Pricing, and Payments

  • Quotations: All written quotes provided via our website or email are valid for the period specified on the quote (typically 30 days) unless stated otherwise.
  • Pricing & Taxes: Prices displayed on the website or quoted are subject to applicable taxes (such as Spanish IVA) unless explicitly noted as included.
  • Payment Terms: Payment schedules for equipment supply and installation will be outlined in your individual invoice or service agreement. Full payment is generally required upon completion of installation or delivery, as specified in your agreement.

4. Warranties and Guarantees

  • Manufacturer Warranties: Equipment supplied (such as Norsup heat pumps) comes with official manufacturer warranties (e.g., up to 5-year system warranties and 10-year heat exchanger guarantees). Warranty terms are subject to proper usage and regular service.
  • Workmanship: Installation work carried out by our team is covered by our standard workmanship guarantee as outlined in your installation agreement.
  • Limitations: Warranties do not cover damage resulting from improper chemical balancing, unapproved modifications, severe weather events, or unauthorized repairs by third parties.

5. Cancellations and Refunds

  • Quotations & Orders: Cancellations of scheduled installation services or equipment orders must be communicated in writing as soon as possible. Deposit returns or cancellation fees are subject to equipment dispatch status and custom ordering terms.
  • Returns: Any physical goods returned must be unused, in their original packaging, and pre-approved by our support team.

6. Intellectual Property

All content on this website—including text, graphics, logos, images, layout, and software—is the intellectual property of Pool Heaters Spain or its content suppliers and is protected by international copyright and trademark laws. Unauthorized copying or redistribution is strictly prohibited.

7. Limitation of Liability

  • To the maximum extent permitted by applicable law in Spain, Pool Heaters Spain shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
  • We make reasonable efforts to keep the website free from errors and viruses, but we do not guarantee uninterrupted or error-free access.

8. Third-Party Links

Our website may contain links to third-party websites or services (such as manufacturer portals or payment processors) that are not owned or controlled by Pool Heaters Spain. We assume no responsibility for the content, privacy policies, or practices of any third-party sites.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Spain. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the local courts in Malaga / Costa del Sol region.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

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